Answer phone calls, e-mails, live chats, and messages on social media from customers
Answer customer enquiries and resolve customer issues in an efficient and timely manner
Help customers with issues related to the service, troubleshoot on the customer's behalf and solve the customer's problems to the best of your ability
Responding to customer complaints and implementing customer retention strategies in order to reduce churn, retain existing business, and increase loyalty
Use Retention and Saves skills to retain and win back Business Services customers who downgrading or disconnecting services.
Flexible in working on all shifts as per business requirement
Key Qualifications/Desired Skills:
Suitable for people without experience.
Diploma or bachelors Graduate with 1-2 years of work/industry experience.
Ability to quickly identify customers problems and needs.
Ability to set priorities and manage daily responsibilities effectively.
Good computer skills and good knowledge of MS Office.
A client-oriented approach, patience, and strong communication skills.
Team players with the ability to also work independently.
Communicative level of English in both oral and written.
Excellent team player.
Exposure to basic call quality tools is preferable.
Has passion for learning and creative problem-solving.
Strong knowledge of cultural context in the user countries supported.
Job Type: Full-time
Pay: RM4,
- 00 - RM5,000.00 per month
Education: - STM/STPM (Preferred)
Experience:
- Customer Care Specialist: 1 year (Preferred)
Language:
* Mandarin (Preferred)
