Service Level Management Jobs

IT Service Desk Manager

Permanent Job

Bayan ,

Malaysia

10-12 years

Operation Management Driver Vmware clustering Web-specific tech expertise Database schema creation Security WAN optimizers AD data integrity Active Directory Service Level Management It Service Management Backup Windows Firewalls DHCP Vpn Quality Analysis Microsoft Certified Professional Ruby AWS Java Routers Failover Clustering Itsm CGI Load Balancers SSL It Operations Microsoft 365 Gcp Desktop Firewalls Xml Servicenow Scom Switches Data Modeling Dns Dfs Network Solarwinds Database Design SCCM Windows 10 Itil BGP Sql Storage Design Storage Linux Iis Incident Management Nagios Azure

30 days ago

Manager Service Delivery

Permanent Job

Petaling Jaya ,

Malaysia

8-10 years

finops security coordination Compliance Management supplier governance project management methodologies Budget Control Azure Cloud Services Service Level Management Itil aws

30 days ago

INFORMATION MANAGEMENT ANALYST

Permanent Job

Malaysia

4-5 years

technical escalation operational practice Customer Support supervision standby support l1/l2 activities l3 activities vmware Query change management Service Level Management Problem Management Esxi Incident Management Vcenter

30 days ago

Executive Director, Software Engineering Manager

Permanent Job

Malaysia ,

Kuala Lumpur

5-10 years

Sub Production Regulatory Tools adoption Leaders Deployment Reporting Innovation Learn Business Operational multiple resources contractors risks disciplines Teamwork Service unfamiliar Delivery Oral Product Delegation Maintainability Mentor Projects continuous project obligations Suppliers Manager Education Written Recruiting initiatives retaining benchmarks Vendors commitments Level Development Methodologies Analysis liaise status Statutory analytical Technical Best statements operations Security Leadership Systems Skills Engineering eagerness Solution Policy Client contractual Abilities Improvement Practices Organization Management Strategy Enterprise Customer thought Developing Software platforms portfolio Negotiation judgment talent terms Results communication Architecture work teams IT Vision Experience Software consultants Server Quality Web Performance cloud Technologies Integration metrics Functional Scalability Agile Change programming

10 days ago

Operations Manager, Travel

Permanent Job

Malaysia ,

Kuala Lumpur

5-7 years

Supplier Relationships Service Support Gds Service Level Adherence Process Improvement Travel Management policy compliance

16 days ago

Business Intelligence Analyst - English - Penang

Permanent Job

Singapore ,

Malaysia

0-2 years

Call Center Applications Aspect Avaya Workforce System talk-time service level targets Software Technologies call-handling Hardware Wfm Workforce Management IEX KPI"s Nice real-time metrics escalate issues Verint Genesys routing

19 days ago

Service Desk Analyst - Japanese Speaker

Permanent Job

Malaysia ,

Kuala Lumpur

1-2 years

Technical Helpdesk Skills Service Management KPI customer Service Level Agreement incident status Diagnosis resolution Analysis client problems Japanese English Systems IT service process service level agreement SLA Applications Workflow

24 days ago

Front Office Supervisor

Permanent Job

Melaka ,

Malaysia

3-4 years

Basic Computer Knowledge Customer Service Supervisory level Front Office Management

28 days ago

Service Assurance Manager

Permanent Job

Shah Alam ,

Malaysia ,

Selangor

3-5 years

incident reports operational improvement plans Customer Complaints Service Manager service level agreement customer relationships Problem resolution project status Service Management Service Assurance

25 days ago

Executive, Cross Border (Key Account) - Mandarin Speaker

Permanent Job

Shah Alam ,

Malaysia ,

Selangor

0-2 years

Account Management Supply Chain refunds client status sales trend service issues Client Management parcel customer service logistics service level performance analytical tools complaints

26 days ago

Executive Road Side Assistance

Permanent Job

Malaysia ,

Kuala Lumpur

1-3 years

service level Organizational bahasa malaysia multitasking abilities Time Management Adaptability Interpersonal Empathetic Fast Paced English Flexibility basic trouble shooting Rapport Building Customer Satisfaction changing work environment problem-solving abilities Mandarin communication Customer Experience

30 days ago

Operations Specialist - Employee Benefits Contact Centre-ASO

Permanent Job

Malaysia ,

Kuala Lumpur

0-2 years

Claims dispute Word adjudication Account Management Organizational Skills service level agreement Cantonese Standard Operating Procedures Life Insurance Enrolment process Claims Customer service Insurance terminology English Claims operation Interpersonal Skills Email correspondences Time Management Written Communication Insurance Problem resolution Employee Benefits Problem-solving Team Player Claims Settlement Claims status Excel Ms Office

30 days ago

Service Delivery Manager

Permanent Job

Malaysia ,

Selangor

3-5 years

Escalation Management change orders Persuasion Compliance Configuration Items Influencing Client Relationship Management Service Coverage Analytical Mindset Service Governance lifecycle management Vendor Management Invoicing Service Management Innovation client follow up service activation Service First Incidents Client Service Orientation Pressurised Environment Problem Solving Negotiation rma IT Services Support IT Service Lifecycle Client Satisfaction Initiative Asset Verification Billing Variety of Factors Project Management Centre Activation Moderate Level Moderate Scope Service Reports Service Delivery Service Improvement Project Delivery Change Management Itil

a month ago

Malaysia & Singapore Finance Manager

Permanent Job

Malaysia ,

Kuala Lumpur

10-15 years

cost center transfer pricing documentation invoice processing Internal Audit Tax Fixed Assets TP Documentation treasury reporting Vendor service performance level External Audit GL account employee expense management sales invoicing Cash Forecast Sops Accounts Receivable year-end Treasury Accounts Payable Corporate tax calculation Statutory Reporting cash collections Payment Processing month-end tax reporting Customer Master Data Management Profit Center

30 days ago

WFM Lead - Penang

Permanent Job

Singapore ,

Malaysia

5-7 years

Call Center AHT Aspect Avaya Workforce System Adherence occupancy service level Wfm Workforce Management IEX KPI"s Nice real-time metrics Verint Genesys Asa

a month ago

Claims Administrator

Permanent Job

Malaysia ,

Kuala Lumpur

2-3 years

claims appeal English Language policy wording Regulatory Requirements claims investigation service recovery Claims Administration general diseases reinsurance terms service level agreements disease management human anatomy medical claims processing financial consultants claims recovery claims adjudication claims complaint claims payment claims adjusters claims decision claims processes claims status medical institutions bancassurance partners underwriters Workflow

30 days ago

Operations Supervisor

Permanent Job

Malaysia ,

Kuala Lumpur

5-7 years

Management test center managers budgetary development partner relationship written english test center quality tasks channel environment report line strong drive academic institutions track record test center partner Business Support strong communicator training proctors pop-up sites Channel certification standard work ethics proctors test center operations technology-enabled testing workable solution Sales Team Solution channel networks Strong Training channel team partner relationship management Reliability channel activities test takers performance delivery Sales solid experience channel solutions test centers testing solutions service level agreement Real-Time Performance Testing

a month ago

Junior Sommelier (Work in Singapore)

Permanent Job

Johor ,

Johor Bahru ,

Malaysia

0-2 years

Guest Education Wine Service Adaptability Staff Training WSET Level 3 Certificate Customer Focus Communication Skills Cellar Management Sales Support Wine Selection Passion for Wine Team Player Wine Events Basic Wine Knowledge Administrative Tasks

30 days ago

Logistics Executive

Permanent Job

Petaling Jaya ,

Malaysia

1-3 years

Inventory Planning purchase replenishment orders FIFO management Supply Chain D365 system Warehouse transfer orders service level agreement Shipment

30 days ago

Executive Director, Software Engineering Manager

Permanent Job

Malaysia ,

Kuala Lumpur

0-10 years

Sub Production Regulatory Tools adoption Leaders Liaison Deployment Reporting Innovation Learn Business Operational multiple resources contractors risks disciplines Teamwork Service unfamiliar Delivery Oral Product Delegation Maintainability Mentor Projects continuous project obligations Suppliers Manager Education Written Recruiting initiatives retaining benchmarks Vendors commitments Level Development Methodologies Analysis status Statutory analytical Technical Best statements operations Security Leadership Systems Skills Engineering eagerness Solution Policy Client contractual Abilities Improvement Practices Organization Management Strategy Enterprise Customer thought Developing Software platforms portfolio Negotiation judgment talent terms Results communication Architecture work teams IT Vision Experience Software consultants Server Quality Web Performance cloud Technologies Integration metrics Functional Scalability Agile Change programming

a month ago

IT Service Management Lead

Permanent Job

Malaysia

3-5 years

Computing ITSM workflows Monitoring Compliance service level agreements Collaboration Interpersonal Skills Continuous Improvement performance metrics Bcp CI/CD Infrastructure communication Performance Optimization Security It Service Management Cloud Devops Information Technology Monitoring Tools System Enhancements Incident Management change management Infrastructure Support Problem Management Automation ticketing systems

a month ago

WFM Supervisor - KL

Permanent Job

Singapore ,

Malaysia

5-7 years

Call Center AHT Aspect Avaya Workforce System Adherence occupancy service level Wfm Workforce Management IEX KPI"s Nice real-time metrics Verint Genesys Asa

a month ago

IT Business Analyst

Permanent Job

Petaling Jaya ,

Malaysia

3-4 years

system upgrades integration management Distribution logistics data governance teams Continuous Improvement Validation data flows processes Innovation Service Level Agreements user proficiency Documentation operational requirements data management best practice Problem Solving result oriented skills knowledge-sharing resources IT supported process solutions change requests information exchange Data Management change management It Service Interfaces Testing It Services User Training System Configurations Incident Management Sap Ewm Data Governance It Solutions

30 days ago

APAC Master Data Manager

Permanent Job

Shah Alam ,

Malaysia ,

Selangor

3-5 years

data synchronization Product Master Data Data Handling Adaptability Data Quality Management Master Data Strategy Attention To Detail Data Management Best Practices Microsoft Dynamics 365 Finance & Operations Service Level Agreements Analytical Skills Data Updates Data Quality Assessments data integrity Data Metrics Employee Master Data Communication Skills Problem Solving Skills Master Data Processes Customer Relationship Management Project Management data stewardship Data Management Processes Interpersonal Skills Master Data Management Data Validation Data Requirements Data Governance Automation Data Quality data monitoring vendor master data

a month ago

Head of Vendor Management

Permanent Job

Malaysia ,

Kuala Lumpur

15-17 years

service level agreements contract management vendor performance management Relationship Building stakeholder communication vendor management Interpersonal Skills Regulatory Requirements Contract Negotiation Negotiation Leadership procurement Continuous Improvement compliance frameworks vendor performance metrics change management Transition Management

30 days ago

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Service Level Management Jobs

IT Service Desk Manager

Manager Service Delivery

INFORMATION MANAGEMENT ANALYST

Executive Director, Software Engineering Manager

Operations Manager, Travel

Business Intelligence Analyst - English - Penang

Service Desk Analyst - Japanese Speaker

Front Office Supervisor

Service Assurance Manager

Executive, Cross Border (Key Account) - Mandarin Speaker

Executive Road Side Assistance

Operations Specialist - Employee Benefits Contact Centre-ASO

Service Delivery Manager

Malaysia & Singapore Finance Manager

WFM Lead - Penang

Claims Administrator

Operations Supervisor

Junior Sommelier (Work in Singapore)

Logistics Executive

Executive Director, Software Engineering Manager

IT Service Management Lead

WFM Supervisor - KL

IT Business Analyst

APAC Master Data Manager

Head of Vendor Management