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In AIA Digital+, we serve as AIA's Group-led Technology, Digital & Analytics hub by evolving innovative technology to shape the future. We aim to design & develop a detailed, human centered experiences to positively impact the lives of millions of people.
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Role Summary:
To lead the configuration, design and optimization of Workday reports and dashboards that align with business requirements.
Roles & Responsibilities:
- University / College graduate in computer science or other relevant discipline.
- More than 3 years experience in implementing Workday Reporting/Prism module.
- Has exposure with Workday Integration and Security modules would be a valuable advantage.
- Familiar with: ITSM tool (ServiceNow)., SLA, BAU deliverables.
- Communicate with stakeholders and relevant parties.
Requirements:
- Design, develop and maintain Workday reports/ Prism.
- Support L2 day-to-day operations, addressing tickets, incidents and support requests related to Workday.
- Manage Workday technical modules.
- Perform System administration for Global HRIT Platform.
- Perform system configuration and customization.
- Act as the escalation point for complex technical problems and provide guidance to junior team members.
- Lead the team in identifying and resolving issues within Workday. Manages all assigned Incident & Service Requests and deliver according to the target resolution time.
- Ensure resolution time meeting SLA target.
- Ensure solutions are consistent with global standards and ensure global solutions architecture team is aligned.
- Identify opportunities to streamline processes and automate workflows.
- Monitor system notification (errors) and take appropriate actions.
- Collaborate with stakeholders to gather requirements.
- Manage S1 issue escalation with relevant parties effectively.
- Support end users in system usage and assist in raising overall HRIT Platform proficiency in the end user base.
- Collaborate with other Workday leads to ensure alignment across modules and consistent delivery.
- Supporting HRIT Manager on work assignments.
- Capable of leading the group of team members.
