Wellness Manager
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Wellness Manager is responsible for the overall operation and control of the spa and wellbeing activities. This role is will head the entire operation of the spa and fitness facilities including consultations, reservations, treatments, retailing, spa cuisine, fitness exercise programs and the exercise studio.
What will I be doing
As the Wellness Manager, you will be responsible for performing the following tasks to the highest standards:
Meet and exceed guests expectations through monitoring and making improvements.
Responsible for the membership sales of the fitness centre, making and completing the membership sales plan.
Develop good relationships with hotel guests and Fitness Centre members.
Select fitness instructors for Fitness Centre members and make course plans.
Responsible for the efficiency and profitability of the Fitness Centre and Spa operations.
Identify problems and report to the Director of Operations for improvement and resolution, providing relevant information to the Management.
Interview, train and evaluate Fitness Centre and Spa staff.
Encourage and motivate employees to improve work efficiency.
Participate and make equipment maintenance plans as well as sign maintenance contracts with equipment suppliers when necessary.
Control and manage the consumption of guest supplies, effectively control costs.
Take inventory of operating equipment regularly and take appropriate actions.
Ensure good behaviour of staff at all times in the spa, fitness room and all areas of the hotel and that they act in compliance with Hilton brand standards.
Work with relevant departments on overall appearance, maintenance, hygiene and safety issues when necessary.
Respond quickly to emergencies and strictly implement Hilton standards.
Deal with guests complaints promptly and keep incidents to a minimum.
Ensure that all items are ordered, stored and claimed according to set standards, recording all Items within the warranty period in the accounts.
Keep abreast of industry trends and competitors while coming up with new ideas for business improvement.
Work closely with the market development team to explore current and future business development strategies.
Provide monthly reports to the COO and CFO.
Adhere to hotel safety policies, emergency rules and procedures.
Ensure that team members fully understand and follow the contents of the team members handbook.
Perform other reasonable duties as assigned.
The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
What are we looking for
A Wellness Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
5 years related experience including 3 years of experience in spa operations or equivalent combination of education and experience.
Relevant knowledge of Health Clubs and Spas.
Fluent in written and spoken English to meet business needs.
Strong knowledge of all spa treatments and services, fitness services as well as retail products available in the Spa & Fitness department
Able to train, lead, provide guidance and develop team members.
Able to interact well with guests, employees and third parties.
Possess strong problem solving and organizational skills.
Good interpersonal skills to provide overall guest satisfaction.
Able to work under pressure and deal with stressful situations during busy periods.
What will it be like to work for Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
