Voice Data Engineer

Job Description

Responsibilities:

* Deployment, installation, testing and commissioning of systems and parts in customers premises.

* To carry our preventive and corrective maintenance.

* Diagnosing, troubleshooting system & network and solving related hardware or software faults.

* Analyse, follow-up and resolve any support enquiries from customers and vendors.

* Collaborate with the team to identify, troubleshoot and find resolution for technical problems.

* Continuously maintain, improve and share on technical knowledge and explore in new technologies together with the team.

* To provide telephone and remote support.

* To conduct user and technical training, where applicable.

* Able to prioritize and manage few open cases at a time.

* Establish a good working relationship with customers.

* Able to work outside of normal working hours or weekends occasionally to support operations running 24x7.

Requirements:

* Experience or knowledgeable in VMware

* Mandatory to have own car transport.

* Job scope requires extensive travelling within Malaysia.

* Diploma or University degree in Computer Science, IT or equivalent.

* Strong working and technical knowledge in the telecommunication and computer infrastructure.

* Candidate must be independent, have proactive working attitude, passionate in technical skills and results-oriented, and a strong desire to succeed.

* Strong communication skills both written and oral in English or Bahasa Malaysia.

* Great interpersonal, self-motivated and customer-focused with outgoing personality and analytical mind.

* Strong analytical and problem-solving skill.

* Fresh graduates are encouraged to apply.

* Applicants should be Malaysian citizens.