As a Customer Support Executive, your responsibilities will include Be the main point of contact for our users, attending to emails, calls and chat support via multiple channels.
Troubleshooting and resolving customer problems, technical issues, or inquiries.
Providing unmatched experience to end users in giving step-by-step instructions, guidance, and solutions to help users overcome challenges.
Provide individualized customer service of high-standard professional level.
Collecting users feedback, suggestions, and insights to contribute to ongoing improvements in products, services, and support processes.
Identifying complex or unresolved issues and escalating them to appropriate teams or higher levels of support for further investigation and resolution.
Developing a deep understanding of the company's products, services, policies, and processes to effectively assist users and answer their questions accurately.
Efficiently managing response times and adhering to established service level agreements (SLAs).
Liaise with our merchant partners to resolve customer issues e.g. voucher validity and redemption issues
- You make a good fit for this role if,
You have about 2-3 years working experience in customer support with a tech company
Being able to convey information clearly, concisely, and professionally is essential.
Understanding and empathizing with users concerns in difficult situations
You are comfortable using computers
Proficiency in written communication and a good grasp of grammar, spelling, and punctuation, additional language either Malay, Mandarin or Thai is a bonus
Being open to learning about new products, features, and industry trends ensures that the support provided is up-to-date and accurate.
- This position offers a hybrid work environment, combining remote work from home and work in office. Applicants with more experience will be considered for the manager role.
- Working Hours: Monday - Friday (9am - 6pm)
Job Types: Full-time, Permanent
Pay: Up to RM4,
- 00 per month
Benefits: - Opportunities for promotion
Professional development
Schedule:
Monday to Friday
Application Question(s):- Expected Salary (Max RM 4,000)
Notice Period:
Experience:
- Customer support: 3 years (Required)
Language:
* Mandarin (Required)
