Travel Services Agent - Trilingual Speaking (Fully Remote)

Bring Your Passion for Travel to the Front Line!

Do you excel at delivering exceptional customer service

Is attention to detail one of your strengths

Are you passionate about travel

Do you thrive in a fast-paced and challenging environment

If so, read on!

As a Travel Services Agent, you will play a key role in delivering unparalleled customer service, ensuring that our members experience only the best each time they connect with us. Working on the front lines, you'll be the primary point of contact for one of our prestigious clients in the Asia/Pacific region, handling their customers ground transportation needs with precision and care.

Your Role:

• Engage directly with customers via phone and email to understand their requirements and expertly guide them through the reservation process.
• Manage a high volume of interactions, ensuring each one is handled with professionalism and efficiency.
• Be a problem solver, dedicated to customer satisfaction, showing initiative and creativity to best meet the unique needs of each member.
• Collaborate with a passionate team, but also have the autonomy to work independently and make decisions that enhance the customer experience.

Requirements

What We're Looking For:

• Language Proficiency: Excellent written and spoken English, along with Mandarin and Cantonese.
• Customer Service Skills: Outstanding communication and interpersonal abilities, with a calm and professional demeanor at all times.
• Problem Solving & Initiative: A genuine dedication to going the extra mile for customers, with tact, diplomacy, and a knack for creative solutions.
• Adaptability: Thrive in a dynamic, ever-changing environment, where your flexibility and adaptability shine.
• Industry Experience: Previous experience in travel and customer service, especially handling high call volumes, is highly valued.

Why Join Us

• Flexibility & Variety: This is a full-time role requiring 40 hours per week on a rotating shift basis, with the need to offer availability from 07:00 to 23:00, Monday through Sunday, including Public Holidays.
• Exciting Growth Opportunities: Be part of a company that values growth, both personally and professionally, within the dynamic travel industry.

Guidelines for Home Office:

• Located anywhere in Malaysia
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be completed

Benefits

Rewards designed around you:

• A competitive salary depending on experience, plus performance-based bonus.
• Remote work arrangement (T&Cs - within Malaysian borders)
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Who We Are

At Ten our goal is simple, to become the most trusted service business in the world.

Ten is a leading global lifestyle management business with presence in over 20+ offices globally and more than 1300+ employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video here.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs. Ten has a commitment to supporting the delivery of Ten's environmental, social, and governance goals, and promoting policy adherence.

Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time.