Responsibilities:
Order Fulfillment: Efficiently process and manage customer orders, ensuring timely and accurate delivery.
Order Issues Resolution: Handle and resolve order-related issues, including amendments, cancellations, rush orders, and disputes.
Inventory Management Support: Collaborate with the supply team to assist in managing inventory levels.
Billing and Invoicing: Oversee the billing process, including invoice issuance, Letter of Credit vetting, and sending invoices to customers.
Customer Query Management: Address and manage customer inquiries to ensure satisfaction and prompt resolution.
Invoice Follow-up: Monitor and follow up with customers to ensure timely payment of invoices.
Customer Feedback Management: Administer customer surveys to gather feedback, address complaints, and measure satisfaction levels.
Customer Data Management: Maintain accurate customer records, manage customer master data, and update manual pricing as needed.
Trade Compliance Liaison: Work closely with Indirect Tax, Legal, and Trade Compliance teams to resolve trade-related issues.
Month-End Closing: Participate in month-end closing activities to ensure accurate financial reporting.
Requirements:
Bachelor above degree/University degree/equivalent degree is preferred.
Min 1-2 years experience in relevant field.
SAP FICO Finance Expertise: Strong knowledge and experience with SAP FI and CO modules, specifically in financial operations.
Sales Order Management/Supply Chain Experience: Proven experience in managing sales orders and supply chain operations.
Adaptability: Ability to adapt quickly to changing environments and learn new processes efficiently.
Analytical Skills: Strong analytical skills to assess and solve complex problems.
Results-Oriented: Focused on achieving goals and delivering high-quality results.
Job Type: Contract
Contract length: 12 months
Pay: RM3,
