Shangri-La Customer Engagement & Process Transformation Kuala Lumpur
Shangri-La's Customer Engagement and Process Transformation Center or (CEPT-KL), plays an integral part in supporting the operations of Shangri-la hotels worldwide.
Powered by people from various backgrounds, the Shangri-la CEPT-KL family is united by the passion to delight, learn, and share knowledge.
Growing exponentially, the award-winning Shangri-la CEPT-KL is constantly on the lookout for highly motivated and talented individuals.
We're looking for someone extraordinary. Someone with a meticulous, innovative mind, skilful, and thirsty for knowledge. Is it you, we're looking for
Job Function
The role holder is to develop accurate, engaging and professional-looking digital learning products, covering a wide variety of subject areas and regions connected to customer service and hotel reservations.
You will produce high-quality digital learning products, which are in line with industry standards, best practices, and in adherence to our Shangri-la brand/style guidelines and specifications. This requires a high level of creative and technical skill, with a desire to create best-in-class digital learning/motion graphics content in a fast-paced, project-focused environment.
Job Responsibilities
- Develop and/or curate educational content across a variety of formats (incorporating 2D assets, animation, and infographics).
- Collaborate with designers to interpret, often complex, instructional design notes and concepts into effective and engaging training products.
- Mastery in Articulate 360 and Rise 360 Software are MANDATORY.
- Edit and combine voiceover content and other audio-related tasks.
- Test solutions in associated platform(s), iterating and re-developing to ensure they are fit for purpose and work as intended.
- Effectively communicate with team lead, learning experts and Subject Matter Experts (SMEs) to translate design notes and concepts into high-quality digital learning assets.
- Maintain a highly organised approach to work and workflow, including file management and version control.
- Maintain motivation to develop personal knowledge and skills in the area of motion graphics for online learning.
Job Requirements
- Bachelor's degree (or relevant experience) in related discipline
- 2 years+ of experience of working within a digital/media or graphics role
- High level of competence with Adobe Illustrator and Photoshop
- Technical knowledge of producing e-learning/motion graphics via industry-standard digital learning authoring tools (Rise 360, Articulate 360, etc.)
- Highly creative with a keen eye for design, and ability to work to brand/house styles
- Collaborative working style with good interpersonal skills and desire to share knowledge with, and learn from, peers
- Comfortable receiving and applying constructive feedback
- Comfortable working on rapidly developing platforms: the ability to learn a new technology platform and adapt to ongoing updates/functionality
- Good written and oral English, with high level of attention to detail
- Having the theoretical and practical understanding of producing educational, transformative, empowering content is a plus.
- Knowledge of gamification techniques to make learning interactive and enjoyable.
- Expertise in creating innovative and engaging course content that aligns with learning objectives and outcomes.
- Employ data and analytics to inform and refine learning experience.
What's in It for You
- Free stay at any of our Hotels globally (one of a kind in the industry)
- 5-day work week.
- Dental Care
- Earn an attractive monthly salary.
- Discretionary performance-based bonuses and incentives.
- Paid Training and career development opportunities.
- Socso, EPF, EIS and medical insurance coverage.
- Annual Preventive Health Screening.
- Annual Leave.
