Job Responsibility
To efficiently handle outbound call.
- To provide fast and timely solutions to all customer related problems.
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by company's service standards.
- Effectively manage large numbers of outbound calls
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Job Requirements
Proficiency in
Mandarin is preferred.
- Previous working experience in customer service, or customer service-related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
- Candidate must possess at least a SPM and above
- Possess good telephone etiquette with a smiley voice.
- Knowledge in handling basic computers (Microsoft Excel/Word etc).
- Good communication and interpersonal skills.
- Ability to multi-task, prioritize and manage time effectively
- Able to work in Puchong
Job Benefits
- Annual leave and sick leave
- Bonus
- KWSP and SOCSO
- Medical Coverage
- Career Progression opportunities - you maybe able to get promotion easily.
- Basic 4,000 - 4,500 , additional commission provided
