Job responsibilities- Handle all hospital in-coming calls in a courteous, and friendly manner
Respond to patient inquires promptly and accurately- Directing incoming calls to appropriate departments, services and personnel
Resolving complaints in a professional manner
- Assisting patients with scheduling appointments
Providing exceptional customer service when interacting with callers
Excellent communication and interpersonal skills.- Strong customer service orientation.
Ability to remain calm and composed in fast-paced environments.
- Knowledge of hospital layout and services preferred.
Previous experience in customer service or hospitality roles is a plus.- Fluency in multiple languages is advantageous.
Job Type: Full-time
Pay: RM1,- 00 - RM2,000.00 per month
Benefits: - Meal allowance
Schedule: Day shift
Rotational shift
Supplemental Pay: Overtime pay
Yearly bonus
Ability to commute/relocate:- Cheras: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Experience:- customer service: 1 year (Preferred)
Language: English (Preferred)
* Mandarin (Preferred)
