Report for work punctually in a proper and neat attire complete with name tag.- Receives and channels all telephone calls to the parties concerned in a prompt, accurate and courteous manner using the hotel's official greeting and standard phrases.
Assist hotel guests in connecting calls whenever there are difficulties by placing calls, providing telephone numbers and checking if numbers dialled by guest are correct.
- Provide guests with any information required provided that information is not deemed confidential by management policies.
Operator must be thoroughly familiar with hotel facilities and services, location of all outlets, their hours of operation and current promotions and activities.- Operator should be familiar with telephone numbers that are frequently required by guests e.g. embassies, airlines, hotels.
Operator should be familiar with places of interest and their locations.
- Relays all messages for guests accurately and promptly.
Assist in paging for a called party using the in-house paging system or the city-wide pagers.- Report any faulty telephone or pager to Engineering or supplier and to maintain an accurate record of faulty telephones/pagers. To follow-up with Engineering and supplier on progress of repair.
Job Type: Permanent
Benefits: Maternity leave
Opportunities for promotion Professional development
Schedule:
Expected Start Date: 08/19/2024
