1. **Use the phone to contact customerst**: -Mainly in the form of telephone, maintain good relations with customers, timely return visits and good records.
2. **Online Customer Support**: -Provide quick and accurate system and business consultation services to customers using online tools.
3. **Feedback Collection**: - Collect user feedback to improve service and product offerings.
4. **Issue Classification and Documentation**: - Categorize user issues, create common Q&A documents, and continuously improve them.
5. **Ad-hoc Tasks**: - Complete ad-hoc tasks assigned by superiors.
Job Requirements
1. **Customer Service Awareness**: - Strong customer service awareness with the ability to solve problems from the user's perspective.
2. **Flexibility and Communication**: - Compliant with arrangements, good at communication and coordination, and able to work under pressure.
3. **Diligence and Team Spirit**: - Hardworking, dedicated, responsible, and a team player.
4. **Basic Computer Skills**: - Proficiency in basic computer operations.
5. **Preferred Qualifications**: - Experience in e-commerce customer service and proficiency in mandarin are preferred.
