Our client: IT solutions Provider, MNC with presence in over 116 countries
Location: Bangsar South
- Ability to keep Customer at the forefront of all requests and advocate for the Customers needs at all times.
Ability to understand varied and complex product configurations and support customers through various means of communication including email, phone, chat, forums and social media.- Identify, resolve or manage the resolution of system issues
Troubleshoot platform issue raised by clients or Adstreamers andescalate to the next level if cant be solved beyond the expertise
- Communicate to other department and teams keepingstakeholders and management informed
Updating and managing Knowledge base- Manage escalation process of issues from L1
Mentor Technical Support Specialists (L1) to help themunderstand more complex issues/ configurations
- Own and track tasks within SLAs
Ideal Candidate:
- Excellent communication skills and have handled global clients before.
At least 3 years of experience in application support- Has exposure to ticketing tools.
Troubleshooting via logs, experience in FTP
- knowledge on scripting and Unix/Linux
Experience in AWS will be good, but not compulsory- willing to work under shift
Job Type: Full-time
Pay: RM4,- 00 - RM5,800.00 per month
Schedule: - Afternoon shift
Day shift
Application Question(s):
- Are You willing to work under shifts Y/N
Experience:
- Software/Application Support: 3 years (Required)
* Global User support: 3 years (Required)
