Technical Support Specialist - Accounting Software

Job Title: Technical Support Specialist - Accounting Software

• Working Hours: Mon-Fri: 9:00AM-6:00PM

• Location: Jalan Radin Anum, Bandar Baru Sri Petaling

• Job Type: Full-Time

• Department: Technical Support

• About Us:

The Company is a leading provider of accounting software solutions, dedicated to delivering exceptional customer service and technical support. We are seeking a skilled and motivated Technical Support Specialist to join our team and assist our customers in utilizing our accounting software effectively.

• Job Responsibilities:

• Customer Support:

Provide technical support for customers using our accounting software via phone, email, chat and onsite.

• Troubleshoot and resolve issues related to software functionality, data integrity, and performance.

Assist customers with software installations, configurations, and updates.

• Software Upgrades:

Manage and execute the upgrade process for customer accounting software when new versions are released.

• Ensure minimal disruption to customer operations during the upgrade process.

• Training:

Conduct training sessions for new customers to onboard them with our accounting software.

• Create and maintain training materials and documentation to support customer education.

• Technical Support:

Format and set up PCs and other computer hardware as needed.

• Provide technical assistance for computer hardware and software issues.

• Documentation:

Maintain accurate records of support requests, resolutions, and follow-up actions.

• Develop and update support documentation and knowledge base articles.

• Qualifications:

Bachelors degree in Information Technology, Computer Science, or a related field.

• Experience:

Proven experience in supporting accounting software, eg. Autocount and SQL

• Experience in providing technical support and troubleshooting software issues.

Familiarity with software upgrade processes and best practices.

• Experience in conducting customer training sessions.

• Technical Skills:

Proficiency in formatting PCs and setting up computer hardware.

• Strong understanding of computer systems, networks, and software applications.

Knowledge of accounting principles and practices is a plus.

• Soft Skills:

Excellent communication and interpersonal skills.

• Strong problem-solving abilities and attention to detail.

Ability to work independently and as part of a team.

• Customer-oriented mindset with a focus on delivering exceptional service.

Job Type: Full-time

Pay: RM3,

• 00 - RM3,500.00 per month
  
  Schedule:
• Monday to Friday

Application Question(s):

• How soon can you start

Experience:

• Accounting Software Support: 2 years (Required)

* Technical Support: 2 years (Required)