Technical Support (Mandarin/Cantonese)

About Fujitsu

Fujitsu is the leading global information and communication technology company, offering a wide range of technology products, solutions and services. We build new possibilities by connecting people, technology and ideas, creating a more sustainable world where anyone can advance their dreams. We believe that people are our biggest asset. The only way to deliver trusted solutions is by trusting our people and enabling them to deliver. We offer a flexible, and respectful, approach to work. We empower our people to co-create with our customers to achieve the extraordinary.

Are you ready to lead the journey with us, if so hit Apply!. Come and shape your world with us at Fujitsu Global Delivery Centre (GDC).

Roles & Responsibility:

(Mandarin & Cantonese) English speaker required to provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents.

Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).

Business Awareness. Develops an understanding of customer's environment and service delivery requirements to enable the delivery of a first class service.

Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.

Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are beyond them and escalates so they can be resolved.

Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.

Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.

Personal Development Takes ownership of own development and has a development plan in place.

Qualifications

• Candidate must have a Bachelor's Degree in IT or any field.
• Candidates should possess basic IT Knowledge, with at least 6 months of experience working in a Service Desk Environment. Fresh graduates are encouraged to apply.
• All candidates should be willing to work on shift or flexible to changes in work time (shift time might change in future).

Working at Fujitsu

People join Fujitsu because they share our passion about Human Centric Innovation and Digital Co-creation. In order to thrive in a new digital society, it is crucial to co-create and innovate with our customers and partners across industries. At Fujitsu, we want to harness the talent of all our employees to be able to make a difference and create an exciting future for all.

It's Your Career and We Achieve Together

We are one team, trusted to transform and enabled to succeed! Our people promise:

• We Do the Right Thing By Creating A Positive Impact In Society.
• Our People Are Trusted to Transform & To Build Their Own Path To Success.
• Our People Work Their Way
• Our People Have Global Reach & Local Impact
• We Achieve Together As One Team!

Be Completely You @ Fujitsu

We respect fairness and equality and promote diversity and inclusion. These efforts are based on one of our corporate values: We respect diversity and support individual growth.

We celebrate difference and ensure that people can succeed regardless of their personal identity, especially their gender, sexual orientation, gender identity, race, ethnicity, health, disability, and age.

At Fujitsu diversity refers not only to the above factors but also to things like work and communication style, multi-culturalism, in a variety of different settings and from a variety of different perspectives.

Other Things To Know

For additional information about the job requirements, please discuss with the recruiter following submission of your application by writing to [Confidential Information]