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Ability to keep Customer at the forefront of all requests and
advocate for the Customer's needs at all times.
Ability to understand varied and complex product configurations
and support customers through various means of communication
including email, phone, chat, forums and social media.
Identify, resolve or manage the resolution of system issues
Troubleshoot platform issue raised by clients or Adstreamers and
escalate to the next level if can't be solved beyond the expertise
Communicate to other department and teams keeping
stakeholders and management informed
Updating and managing Knowledge base
Manage escalation process of issues from L1
Mentor Technical Support Specialists (L1) to help them
understand more complex issues/ configurations
Own and track tasks within SLAs
Requirements Specialist Knowledge/Experience Required
Experience in a relevant position;
Experience in software testing and correction
Consistent performance under pressure
Demonstrated success at troubleshooting and excellent
communication skills
Strong knowledge/skills in at least 4 areas from the list below:
No-SLQ (Mongo)
Linux/UNIX systems
JSON and XML syntax
RESTFul API
GIT (understanding, work experience)
Basic scripting and programming: XML, JavaScript and
Bash
Desirable knowledge/skills:
Jenkins (ability to develop jobs)
Knowledge of AWS CloudWatch or MS Azure
Experience in Confluence apps (Connect, Jira)
Message Broker system (AMQ)
Work experience with workflow solutions
ITIL Certification
Familiarity with graphics and video editing software
Desirable:
Familiarity with graphics and video editing software
Knowledge and experience working with packet analyzer
programs
Bachelor's degree or equivalent tertiary qualification or
certification
ITIL Certification
People Skills
Strong team player with ability to work with remote and
international teams
Highly organized, structured and process-oriented, with great
attention to detail, accuracy and consistency
Self-motivation and drive - confidence to work on own initiative
and with limited supervision and
Ability to effectively prioritize and manage conflicting internal and
external tasks
Positive, can-do attitude, problem solver, inspiring and driven
Able to communicate effectively at all levels within a large
organisation
A quick learner who enjoys overcoming challenges, resolving
issues or escalating as needed
Proven relationship building skills
Position
Credentials
Excellent communication skills, both oral and written English
Additional languages will be beneficial
May be required on occasion to work outside standard working
hours
Candidates must be eligible to work and live in the country of
employment
Values Go the Extra Mile
We proactively demonstrate initiative, innovation and identify
ways to improve and win
We demonstrate motivation, drive to meet and exceed
expectations and our own standards
We work in a sustainable way
Customer Focus
We are committed to understanding our customers and their
success
One Company, One Team
Organizational ownership: We own it, commit to it and deliver it
Collaboration, Communication, Integrity & Honesty: We are open,
respectful honest and transparent and help others to be the same
Bachelors/ Degree
Role:Database Administrator (DBA), Technical Support Engineer
Industry:Cloud Management, Cloud Data Services
Function:IT
Job Type:Permanent Job
Date Posted: 08/10/2024
Job ID: 95424599
Kamlax Global Technologies is a leading IT services & business solution provider delivering cutting edge technology solutions to enterprises across the world.
we add value to organizations through a synergy of skills, technology insight, innovation, products and services that orchestrate our customer's business to perfection. Our expertise bridges the gap between the businesses and IT and offers detailed, process-driven solutions enabling our customers to enhance productivity and achieve better ROI.