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CareCone Group

Technical Support Executive

CareCone Group
Early Applicant
  • 4 months ago
  • Be among the first 50 applicants
Exp: 0-1 Years
Petaling Jaya, Malaysia, Selangor
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Job Description

  • Answer inbound customer calls and respond to customer inquiries.
  • Provide clear, concise, and accurate information to customers.
  • Maintain a polite and professional demeanor during all customer interactions.
  • Diagnose and troubleshoot technical issues reported by customers.
  • Guide customers through step-by-step solutions over the phone.
  • Provide support for software, hardware, and network-related issues.
  • Resolve customer problems within agreed-upon timelines.
  • Escalate complex issues to higher-level support teams or supervisors when necessary.
  • Follow up with customers to ensure issues are fully resolved.

More Info

Industry:Other

Function:customer support

Job Type:Permanent Job

Skills Required

customer service
technical support
Troubleshooting

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Date Posted: 11/07/2024

Job ID: 84111165

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About Company

CareCone Group
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