More than 3-5 years of experience in Internet operation and maintenance or cloud platform operation and maintenance, undergraduate degree or above, familiar with cloud computing technology and products;
Familiar with Linux system management and TCP/IP protocol, proficient in using tools to troubleshoot and optimize performance;
Familiar with the technical principles and common solutions of knowledge points such as DNS/LB/CDN/DB/security attack and defense/disaster recovery architecture/high concurrency tuning;
Priority will be given to those with experience in audio and video/SDK development/operation and maintenance/big data/AI/TCE/container;
Good communication, expression and logical thinking skills, good service awareness and collaboration awareness, strong sense of responsibility and strong stress resistance.
2. Language requirements
Overseas demand supports the language skills required by customers English/Japanese/Korean, and also needs to understand Chinese (mainly English and Chinese)
3. Job responsibilities
Based on customer after-sales IM groups, telephones, work orders and other service channels, provide timely and professional responses and answers to customer questions 724;
Combined with customer application scenarios, analyze and handle network/load balancing/content acceleration server/storage/database and other issues;
Continuously learn and improve professionalism, continuously improve the first-time problem resolution rate, and provide professional technical services that satisfy customers;
Actively understand and identify customers urgent and important events, and perform effective upgrade processing in accordance with specifications to avoid customer losses being magnified
Actively summarize and summarize common solutions to problems encountered, and implement them into a checklist knowledge base,
Provide 724 fast, timely and professional responses to front-line issues, and provide professional answers
