Main Duties:- Be the first point of contact for our customers with troubleshooting complex web and networking issues 24/
Work closely with cross-functional teams to coordinate problem resolution.- Manage the status of resolution for all support cases, ensuring issues are resolved accuratelyand in a timely manner.
Evaluate customer needs to suggest upgrades or additional features.
- Record and maintain knowledge collected from each issue in a central location.
Other duties as required.
Requirements:- University degree in Computer Science, Computer Engineering, Information Technology, Internet Security, or related discipline.
Domain experiences desired: Linux/UNIX, Internet Technologies (TCP/IP, DNS, HTTP/HTTPS, HTTP Header, SSL/TLS), Cloud/Internet Security, Media Delivery Solutions and Hosting Infrastructure
- Experience in a customer-facing role within a Cloud, Broadcast/Digital Media Delivery Industry, or Internet services industry will be advantageous, ideally with direct exposure to troubleshooting technical issues.
High degree of analytical and problem-solving skills.- High degree of organization, attention to detail and an ability to multi-task.
Required language(s): English and Mandarin. - Must be able to work in rotating shifts.
Hybrid options available
Allowances, and other good benefits available for the candidates
Job Type: Permanent
Pay: RM3,500.00 - RM5,000.00 per month
Schedule: Rotational shift
Application Question(s):
Able to work on Shift
Experience:- Technical Support Engineer: 2 years (Preferred)
Network support: 1 year (Preferred)
Language:
* Mandarin (Required)
