Technical Support Engineer / Electronic Engineer

Overall Responsibility

Responsible for troubleshooting network problems for the software development team

for their released software.

Key areas of responsibility

Works directly with customers to resolve hardware, software, licensing issues.

Assists customers with reported product failure, taking actions to resolve issues.

Investigates and tests customer problems in a lab environment with hardware and

software.

Stays current on networking technologies and new product offerings.

Skills and attributes

Degree / Diploma in Electrical / Electronic Engineering / Computer Science.

Bilingual in English and Chinese (to communicate with Chinese customers).

Strong communication skills (written and verbal).

Knowledge of different network operating system implementations and

installations

Experience requirement

Expertise in troubleshooting networking protocols in WLAN technologies -

• 11, 802.11n, 802.11ac and 802.11ax
  
  Minimum 1-year working experience
  
  Job Type: Full-time
  
  Pay: RM3,500.00 - RM5,000.00 per month
  
  Benefits:
• Additional leave

Schedule:

• Holidays

Monday to Friday
Supplemental Pay:

• Tips

Language:

Chinese (Required)