Job Description:
We're seeking a Technical Support Engineer to provide exceptional service to our client, OceanBase's international customers, helping them resolve technical issues and achieve successful database migration to OceanBase. This role is ideal for someone with strong customer-facing experience, solid technical knowledge, and a focus on customer satisfaction.
Key Responsibilities:
- Provide expert support to customers by addressing technical issues and overseeing smooth database migration.
- Stay updated on OceanBase's new features and releases to provide proactive support.
- Collaborate with internal teams to resolve complex issues and escalate when needed.
- Prioritize customer satisfaction and deliver outstanding remote or on-site assistance.
- Maintain detailed technical documentation and share insights to enhance the overall customer experience.
Qualifications:
- Bachelor's degree in Computer Science, IT, or a related field.
- 2+ years of experience in customer-facing technical support.
- Familiarity with RDBS (MySQL, Oracle, DB2) and Linux operations.
- Fluent in English and Mandarin (both written and spoken).
- Willingness to travel within SEA for business as required.
Preferred Qualifications:
- Hands-on experience with AWS, Cloud platforms, GCP, or Azure.
- Knowledge of distributed systems, big data, or customer relationship management.
- Strong understanding of operating systems and database concepts.
