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IT Consulting Company

Technical Solution Engineer (Mandarin Speaker) - Fresh graduate welcomed

Early Applicant
  • a month ago
  • Be among the first 50 applicants

Job Description

Main Duties:
  • Be the first point of contact for our customers with troubleshooting complex web and networking issues 24/
Work closely with cross-functional teams to coordinate problem resolution.
  • Manage the status of resolution for all support cases, ensuring issues are resolved accuratelyand in a timely manner.
Evaluate customer needs to suggest upgrades or additional features.
  • Record and maintain knowledge collected from each issue in a central location.
Other duties as required.

Requirements:
  • University degree in Computer Science, Computer Engineering, Information Technology, Internet Security, or related discipline.
Domain experiences desired: Linux/UNIX, Internet Technologies (TCP/IP, DNS, HTTP/HTTPS, HTTP Header, SSL/TLS), Cloud/Internet Security, Media Delivery Solutions and Hosting Infrastructure
  • Experience in a customer-facing role within a Cloud, Broadcast/Digital Media Delivery Industry, or Internet services industry will be advantageous, ideally with direct exposure to troubleshooting technical issues.
High degree of analytical and problem-solving skills.
  • High degree of organization, attention to detail and an ability to multi-task.
Required language(s): English and Mandarin.
  • Must be able to work in rotating shifts.
Hybrid options available
Allowances, and other good benefits available for the candidates
Job Type: Permanent

Pay: RM3,500.00 - RM5,000.00 per month

Schedule:
  • Monday to Friday
Rotational shift
  • Weekend jobs


Application Question(s):
  • Notice Period
Able to work on Shift

Experience:
  • Technical Support Engineer: 2 years (Preferred)


Network support: 1 year (Preferred)

Language:

* Mandarin (Required)

More Info

Skills Required

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Date Posted: 25/10/2024

Job ID: 97951011

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