Provide after sales service support for key customers related residential PV and ESS systems through telephone and email to achieve good customer satisfaction
Provides initial commissioning plans, as well as coordinates commissioning activities for successful delivery
Support line manager to oversee residential PV and ESS systems support operations and handle escalation enquiries raised
Conduct field services with team and service partners in pre-commissioning, commissioning, maintenance work, fault diagnosis and repairs
Perform basic O&M by monitoring systems remotely and basic warranty work
Conduct products testing fault diagnosis and repairs at workshop
Track complex technical problems and coordinate with internal teams (technical and R&D team) to efficiently deliver high quality solutions to customers issues
Continuously develop knowledge of all relevant products and services
Communicate with the management, sales team and customers to support the business development
Job Requirement:
Electrical Engineering, Renewable Engineering and or similar background
Excellent communications skills (Written and Verbal) in English
Excellent and professional telephone customer service skills
Attention to detail and able to understand the big picture
Strong problem-solving and analytical skills
Strong organisation and time management skills handling multiple tasks at once
