Job Title: Tech Operation Manager
Job Description: As the Technical Operation Manager, you will be responsible for overseeing our technical operations and managing the support division team. You will leverage your extensive managerial experience and technical expertise to ensure the smooth operation of our systems and infrastructure.
Responsibilities:
- Lead and manage a team of technical support specialists, providing guidance, mentorship, and performance feedback.
- Oversee day-to-day technical operations, including system administration, network infrastructure, and support services.
- Develop and implement technical policies, procedures, and standards to ensure efficiency, reliability, and security.
- Collaborate with cross-functional teams to prioritize technical initiatives and projects based on business needs and strategic goals.
- Monitor system performance and implement necessary upgrades, enhancements, and maintenance to optimize operational efficiency.
- Ensure compliance with regulatory requirements, cybersecurity protocols, and best practices in technical operations.
- Evaluate and recommend new technologies, tools, and solutions to improve system performance and user experience.
- Manage vendor relationships and contracts related to technical services and equipment procurement.
Requirements:
- Bachelors degree in Computer Science, Information Technology, or a related field; MBA or relevant certifications (e.g., ITIL) preferred.
- Minimum of 5 years of experience in technical operations management, with a proven track record of leadership and team management.
- Strong technical background with expertise in system administration, network management, and technical infrastructure.
- Experience in managing technical support teams, including performance management and professional development.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and with external stakeholders.
- Strategic thinker with the ability to align technical initiatives with business objectives and drive continuous improvement.
- Knowledge of industry standards, regulatory compliance, and cybersecurity best practices.
- Proven ability to manage budgets, prioritize projects, and deliver results in a dynamic and fast-paced environment.
- Proven ability to manage budgets, prioritize projects, and deliver results in a dynamic and fast-paced environment.
