Introduction:
Technical Consultant
SymphonyAI Sensa-NetReveal is a global leader in financial crime solutions. The role of the Technical Consultant is to provide the critical skills necessary to implement, integrate, upgrade, administer, support and extend applications. Technical Consultants take ownership of one or more areas of delivery within proof of concepts, analysis and design phases, refreshes, implementations and upgrades, and provide leadership and mentoring to junior resources. Technical Consultants participate in client workshops and calls and have a good knowledge of the technologies and tools associated with configuring and deploying the product.
Job Description:
Responsibilities:
Participates in the technical workshops during the initiation and definition stages of project
Support the Sensa-NetReveal services team by documenting functional, technical, architecture and data management requirements
Create the development environment mirroring the hardware and software stack to be used on client site
Technical Consultants will configure the Sensa-NetReveal product as defined in the design document
Be responsible for the management of source control on the project or work with the release manager on the project to allow for source and version control, you must be aware and follow the processes outlined
Troubleshoots environmental issues that arise in the course of deploying/configuring software
Perform data management and unit testing Support the services QA team by delivering test defects and clarify test plans and cases
Support the client through SIT, UAT, performance and security testing phases
Perform packaging of solution, document installation instruction/notes and perform package deployment
Supporting of the clients during installation packages into client environments.
Identify improvements to our software, processes or supporting documentation
Provide the highest level of support and are available for escalation of any technical problems that might occur on a project.
Mentor and train the AI Technical Consultant
Key Skill Requirements:
Candidate must have minimum 7 years experience working in a similar role
Experience working in a technical trouble shooting environment
Previous knowledge of installing software, creating test environments
Good knowledge of SQL and in-depth experience of Databases such as Oracle, DB2, SQL Server and Postgres
Understanding of Java and J2EE architectures
Good knowledge of application servers such as WebSphere, WebLogic, Apache Tomcat, JBoss
Good knowledge of Unix (Solaris, AIX, Linux, HP UX)
Some previous technical consultancy experience
Exposure and familiarity with software development life cycle (SDLC)
Experience working in an Agile environmentAbout Us:
Who We Are:
SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 2,500 talented leaders, data scientists, and other professionals across over 20 countries.
