Minimum qualifications:
Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
10 years of experience in a customer-facing role, communicating with stakeholders, driving customer technical implementation or programs.
Experience managing, scaling, mentoring, and running a technical team.
Experience working across business units internally and at enterprises.
Preferred qualifications:
Experience in application/workload migration to public cloud providers.
Experience supporting customers in cloud operations, technical support, escalation management, or IT consulting.
Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
Ability to present technical materials effectively to diverse stakeholder groups and engage with executives of large enterprises on both technical and non-technical matters.
Ability to communicate in Mandarin/Bahasa Indonesia/Bahasa Melayu/Cantonese fluently as it is a customer-facing role that requires interactions in Mandarin/Bahasa Indonesia/Bahasa Melayu/Cantonese.
About the job
As a Technical Account Manager (TAM) Lead, you will work on the customer-facing skills, leadership and technical acumen to help customers adopt Google Cloud products. You will lead the successful adoption of Google Cloud TAM Services for Enterprise organizations, guiding them through the strategic and technical facets of their Cloud transformation journey. You will manage the successful delivery of Professional Services engagements to drive customer adoption of Google Cloud services such as Google Compute Engine, Google Cloud Machine Learning, Google Kubernetes Engine, BigQuery, Google Vertix AI, and more.
In this role, you will regularly engage with diverse stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team. You will utilize the relationship management skills and technical credibility to effectively communicate at all levels of the organization. You will travel domestically and internationally up to 25% of the time.
Google Cloud accelerates every organizations ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Googles cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
Advocate for customer needs in order to overcome adoption blockers and drive new feature development.
Develop strategic relationships with stakeholders to understand a customers business and develop strategic roadmaps.
Plan for customer events and launches, partnering with Support and Engineering teams to ensure customer success during critical moments. Work with customers and Support to guide issues/escalations to resolution.
Set the standard for successful delivery and execution on customer engagements. Share best practices with counterparts in other hubs and emphasize shared success across the team and across hubs.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
