Team Member, Food and Beverage

Main Duties & Responsibilities

General

• Handles all telephone calls courteously and efficiently.

Knows the food menu/special promotions including preparation times, cooking methods, main ingredient and side dishes.

• Knows the complete beverage selection including wines, cocktails and daily specials/selling objectives as mentioned in the service briefing.

Implements opening and closing duties in accordance with standards.

• Handles guest complaints in accordance with service recovery guidelines.

Liaises with kitchen and bar with regards to special requests.

Outlet Service

• Sets up outlet and service stations on time before service and according to standards.

Keeps service stations clean and complete.

• Provides service in accordance with service standards.

Knows table/seat numbering, takes orders and uses Micros system to input orders.

• Ensures food & beverage is served at the appropriate time.

Thanks every guest when they depart.

• Assists guests with menu recommendations and up-sells to increase the average check.

Checks satisfaction of guests in assigned station.

• Ensures tables are always re-set in accordance with table top specifications.

Is observant and pro-active in maintaining the table clean and glasses replenished.

Cashiering

• Ensures charge-to-room checks are signed and the name matches with the room number.

Ensures the validity of all credit cards.

• Informs the Team Leader for processing of all cash payments.

Processes all Officers Check, Entertainment Check and City Ledger charges in accordance with established policies & procedures.

In Room Dining

• Sets up In-room Dining area on time before service and according to standards.

Keeps In-room Dining area clean and complete.

• Takes In-room Dining orders, assists guests with recommendations and up-sells to increase the average check.

Inputs and settles order in the Micros system.

• Consistently updates the In-room Dining board to track trays and trolleys for collection.

Provides service in accordance with service standards.

• Delivers, sets up and refreshes amenities according to schedule.

Regular checks floors for In-room Dining equipment and when on shift, ensures no tray or trolleys are on left in corridors after 6:00 am.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM1,

• 00 per month
  
  Benefits:
• Dental insurance

Free parking

• Health insurance

Maternity leave

• Meal provided

Opportunities for promotion

• Professional development

Schedule:

• Rotational shift

Supplemental pay types:

• Tips

Yearly bonus

Ability to commute/relocate:

• Bayan Lepas: Reliably commute or planning to relocate before starting work (Required)

Language:

* English (Required)