Team Leader (Transport, Night Shift)

The Team Leader (Night Shift) will be responsible for arrangement for Lorry Driver to ensure timely, accurate and efficient delivery arrangement from HUB to Depot through effective planning.

_Essential Duties and Responsibilities_

Customer Service Management

• Maintain good working relationships

Co-ordination, discussion, and communication

• Assist to keep performance and meet the target

Problem shooting and Improvement

Stakeholder Management

• Manage parcel processing and delivery process efficiently within company delivery from HUB to depot

Plan and arrange sorting zone in HUB

• Plan and Arrange driver lorry deliver parcels to depot within the delivery depot coverage area and cutoff time

Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for Depot operations

• Conduct daily staff briefings, including communication regarding any operational changes, route changes, etc

Check and hand over delivery sheets to the delivery staff or through mobile apps.

• Ensure safe, timely, and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs, etc

Handle all exception cases at the HUB and communicate the same to Depot and Customer Services for resolution

• On a daily basis recheck exceptions of the previous day and ensure follow up of the same

Ensure safe handling of all shipments at the HUB & Depot and report any damaged cases to the HubCS.

• Handle security exceptions in the HUB along with the security team

Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff

• Ensure daily update, allocation, and collection of OTM machines for deliveries

Monitor performance of staff in the HUB and ensure conduct of training for regular PDAs, etc. in line with the training programs designed centrally

• Ensure adequate manning in terms of full-time PDAs etc

Generate and maintain MIS related to the Depot

• Special Request handling as appropriated

Keep and organize working documents in tidiness and easy to use

• Ensure a safe and secure workplace and environment.

Team Management

• Provide direction, guidance, and support to employees to help them discharge their duties effectively

Motivate, train, coach, and support new and existing employees to deliver high service level to customers

• Desired Skills / Qualifications

1 - 3 years operations experience, preferably within transportation or logistics industry

• Good knowledge of courier / express shipment management and delivery process flow

People management experience as a team leader or supervisor

• To register for this job:

Either apply here or contact me (Darren) @ 011-21941890

Job Types: Full-time, Contract

Pay: RM2,

• 00 - RM3,200.00 per month
  
  Benefits:
• Cell phone reimbursement

Health insurance

• Meal allowance

Opportunities for promotion

• Professional development

Schedule:

• Rotational shift

Ability to commute/relocate:

• Puchong: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• STM/STPM (Required)

Experience:

* courier industry: 1 year (Preferred)