Job Scope:
- Lead and guide the telemarketers towards achieving set target and goals.
Monitor, organizing and coaching team on a day-to-day basis, includes call listening- Handle escalated calls, complaints, questions and queries as necessary.
Document reports on each team members performance and targets.
- Submit monthly scorecards for incentives purposes to Telemarketing Manager.
Ad-hoc tasks as assigned by Manager from time to time.
Requirements:- Diploma/Degree in any discipline.
Have experience in a leadership capacity in a contact center. Current position as group TL or assist TL.
- Have experience in telesales/telemarketing or any sales position preferable with banking products.
Excellent written and verbal communication skills in Bahasa Melayu, English and/or Mandarin.- Excellent coaching skills.
Good decision-making and problem-solving skills.
Job Type: Full-time
Pay: RM3,
- 00 - RM4,000.00 per month
Benefits: - Additional leave
Health insurance- Opportunities for promotion
Professional development
Schedule:
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- How many months of notice period do you need to serve
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- telemarketing: 3 years (Preferred)
* Team Leader: 2 years (Preferred)
