Job Description- To undertake daily management activities
Supervise, coach & motivate the team to achieve the KPI.- To constantly monitor & manage performance of the team.
To initiate changes to manage adherence to work schedule, standard operation procedure.
- To prepare month end & ad-hoc reports as & when required.
To manage clients expectation & ensure daily deliverables are met.- Point of escalation between operations and clients
Candidate must possess at least Diploma, Degree, any field- At least 2 years working experience in call center.
Required language(s): English & Bahasa (oral and written).
- Proficient in MS Office & Computer Skills.
Good in analytical and problem solving skills.- Good time management and people management skills
Flexible, reliable and dependable.
Job Type: Full-time
Pay: RM3,
- 00 - RM4,200.00 per month
Benefits: - Health insurance
Maternity leave- Opportunities for promotion
Parental leave
Schedule:
Day shift Evening shift
Rotational shiftSupplemental pay types: Performance bonus
Expected Start Date: 08/01/2024
