ROLE: Team Lead Customer Service - Native Japanese
Location: Bangkok, Thailand
Salary: 96,000 THB + Relocation allowance: 12,000 THB (one-time)
Head Counts: 6
Joining: ASAP or with Notice Period
Education: Bachelor's degree is a must
Minimum 1 year of experience as a Team Leader in a BPO environment, or experience in team management from social media platforms, content moderation, customer service, etc.
Working hours: Monday to Friday, 7am - 4pm.
Benefits:
Air ticket to Thailand- Accommodation in Thailand during the initial period of working
Bonus
Health Insurance Social security
- Training support and etc.
Responsibilities:
o Provide mentorship, guidance and career development to members of your team
o Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions
o Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
o Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
o Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions
o Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
o Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions
Minimum requirements:
o Bachelor Degree preferred
o Significant experience in a complex fast paced environment.
o Strategic thinker with strong analytical and creative problem-solving skills
o Excellent written and verbal communication skills
o Passion for ensuring an excellent user experience
Job Types: Full-time, Permanent
Pay: RM12,
- 00 per month
Application Question(s): - What nationality are you
* Are you willing to relocate to Thailand
