Team Lead CS - Native Japanese (Thailand)

ROLE: Team Lead CS - Native Japanese speaker

Location: Bangkok, Thailand

HC: 6

Joining: ASAP

Budget: 80,000 - 95,000 THB (No Language Allowance)

Education: Bachelor's degree must

Shift: 24x7 Rotational Shift

Requirement: BPO, CS + TL Experience is required

Responsibilities

• Ability to Deep Dive on completed transactions that is being flagged with high-risk flag for

post manual review to evaluate it as potential fraud, and instantly share fraud trend to

fraud strategy team.

• Strictly following chargeback operation standard SOP and

requirement to handle representment case.

• Ability to guide the team on completing the chargeback cases within SLA/Pre-set time

given, ensuring all the represented documents are gathered correctly and match the

case with chargeback reason.

• Provide mentorship, guidance, and career development to members of their team.

Lead a high-performing team through an exciting transition to build problem solving, critical

thinking, analytical and technical capabilities which will enable the department to develop

deeper, more scalable solutions.

• Establish team goals and work with direct reports on strategies for executing, measuring

progress, and sharing results.

• Deliver projects involving quantitative analysis, industry

research, and strategy development, working directly with global cross-functional teams

to problem solve analytical approaches and develop solutions.

• Identify actionable insights, suggest recommendations, and influence team strategy

through effective communication.

Requirements

• Bachelors degree

Minimum 2-3 years of people management experience as TL.

• Excellent written and verbal communication skills in English and Japanese language

Has the ability to deliver feedback and coaching to team members basis the collected data from Quality monitoring and reporting development plan to stakeholders in an actionable

format.

• Must be able to spot trends and tendencies with data and drives team to look for insights.

Strategic thinker with strong analytical and creative problem-solving skills

• Must be able to collaborate with the client on pressing concerns and partner with internal stakeholders on action plan execution.

Significant experience in a complex fast paced environment

• Passion for ensuring an excellent user experience.

Job Types: Full-time, Permanent

Pay: RM12,

• 00 - RM12,500.00 per month
  
  Application Question(s):
• What nationality are you

* Willing to relocate to Bangkok, Thailand