Systems Engineer - Windows Server

Job RESPONSIBILITIES

• Provide L2 support for Windows servers and database environments, ensuring high availability and performance.

Troubleshoot and resolve authentication or certificate management related topics.

• Support release activities together with our stakeholders.

Collaborate with the relevant support team to ensure timely resolution of user issues and efficient escalation processes.

• Must respond to Customers concerns and complaints in an adequate manner.

Document technical procedures, solutions, and system configurations for future reference and knowledge sharing.

• Troubleshooting, Incident Management & Resolution.

Work to comply with SLA and OLA Responsible in POC preparation, Installation & Testing

• Responsible for UAT, trouble shooting, support & maintenance

• JOB REQUIREMENTS:

At least 2 years of working experience in the following technologies: Microsoft, VMware, Veeam, SAN storage, Hyper-Converged-Infrastructure

• Possess strong problem-solving skills and able to prioritize and manage multiple tasks

Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams

• Experience with Cisco network devices (switches, routers)

Knowledge in Microsoft Solution (e.g, Azure, Microsoft 365, Active Directory, Hyper-V, Exchange, SQL, AWS)

• Good to have COMPTIA Certification, ITIL Certification, Backup and Recovery Solution (e.g. Veeam, CommVault, Cohesity)

Job Types: Full-time, Permanent

Pay: RM6,

• 00 - RM9,500.00 per month
  
  Benefits:
• Cell phone reimbursement

Maternity leave

• Opportunities for promotion

Parental leave

• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• Overtime pay

* Performance bonus