What success looks like in this role:
This is an intermediate position in Applications Support.
Strives for high levels of client satisfaction for the products/solutions supported.
Capable of addressing questions regarding the installation, configuration and customization of the supported product sometimes with reference to others.
Responds to simple problems in a timely and accurate manner.
Develops good skill level of expertise on products and solutions being supported.
May research and resolve higher level support issues as required with supervision.
May work on billable engagements
Has awareness of new services available
Escalates product issues to a more senior Analyst of the Group when unable to resolve them with available tools and skills.
Attempts to reproduce reported problems.
Documents resolutions to reported problems.
Has awareness of applicable work products and activities.
Identifies product and documentation deficiencies.
The incumbent may produce the following artifacts:
Support Requests (Contacts)/Support Tickets
Responses to Incident Response (IR)
#LI-AP2
You will be successful in this role if you have:
Associate degree in Computer Science or related discipline.
Minimum 2-3 years of working experience in application support, system administration, server & VMs setup/maintenance will be an advantage.
Hands on working experience on Microsoft SQL and proficient in SQL queries is compulsory.
Experience in windows based/web based application supports is a must
Working knowledge of Windows network and Windows Server Operating Systems (Windows Server 2016 onwards).
Develops competence by performing structured work assignments
Receives instruction, guidance and direction from others.
Knowledge and hands on in setup physical servers and configuring Virtual Machines and maintenance is compulsory.
Knowledge and hands on in setting up domain and configure policies is a plus point.
Knowledge of Active Directory would be an advantage.
Solves complex problems; takes a new perspective using existing solutions
Works independently and proactively and receives minimal guidance
Acts as a resource for team members with less experience
Working on 2 shifts basis - morning shift 9am-5pm, evening shift 2pm-10pm
On weekly holding support phone rotation for off hours client's call (morning support phone 4am-4pm, evening support phone 4pm-4am). Averagely there are about 1-2 calls in a week and simple issues that can be resolved in 15min) . Employee is to resolve the issue or decide on the next level escalation point if not able to resolve the issue.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [Confidential Information] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys EEO commitment here .
