MODERNLMS is seeking a highly motivated and detail-oriented Technical Support Specialist to join our dynamic team. As a key player in the Moodle Support team, you will be responsible for ensuring smooth day-to-day operations and providing exceptional support to our valued customers.
Daily Operations Support: Monitor and maintain the functionality of the Moodle platform, troubleshoot technical issues, and ensure seamless operations.
Customer Query Resolution: Respond promptly and effectively to customer queries related to Moodle usage, technical issues, and general inquiries.
Detailed Documentation: Maintain comprehensive and accurate documentation of support interactions, technical solutions, and common issues.
Excellent Follow-Up Skills: Demonstrate exceptional follow-up skills to ensure customer issues are resolved in a timely and satisfactory manner.
Technical Proficiency: Strong understanding of Moodle functionality and technical troubleshooting skills.
Communication Skills: Excellent verbal and written communication skills in English and Bahasa Malaysia.
Customer-Centric: A customer-focused mindset with the ability to empathize and understand customer needs.
Detail-Oriented: Meticulous attention to detail, ensuring no aspect of a customer query or technical issue is overlooked.
Team Player: Collaborative attitude and ability to work seamlessly within a team.
Work Ethic: Proactive and self-motivated with a strong work ethic.
Workplace: On-site role located in the KLCC area. This is a work-from-office position.
Eligibility: Open to Malaysian candidates only.
Apply via Indeed.
You can also chat with us regarding this role: https://wa.me/60133332963
YOU NEED TO HAVE VALID WORK PERMIT IN MALAYSIA TO APPLY FOR THIS POSITION.
Job Type: Full-time
Pay: RM3,
- 00 - RM3,500.00 per month
Benefits: - Flexible schedule
Maternity leave
- Opportunities for promotion
Professional development
Schedule:Supplemental Pay:
Application Question(s):- List the top 3 software skills you have (e.g: Excel, WordPress, Moodle)
Can you work from KLCC office
* Expected Salary (Applications will auto reject when not answering this question)
