Job Responsibilities:
- Test the software to find bugs and performance issues.
- Create and update test cases to ensure the software is user-friendly, secure, and performs well.
- Work with the product team to test new features, track problems, and ensure they are fixed quickly.
Customer Support & Success:
- Help the customer support team with troubleshooting and share solutions. Create helpful resources like guides and training materials. Conduct training and demos for customers to build their confidence and keep them informed about updates.
Job Requirements:
- Strong attention to detail and problem-solving skills.
- Experience with software testing, including manual and automated testing.
- A technical educational background is very positive
- Familiarity with bug tracking and testing tools.
- Excellent communication skills, both technical and non-technical.
- Good English communication skills.
- A customer-first mindset and a passion for providing support.
