Key Responsibilities:
Managed Services
- Participate in after-hours troubleshooting, upgrades, patching activities
- Provide technical support on systems-related issues or queries
- Perform systems administration/monitoring/maintenance/security advisory and works towards continuous optimization of systems performance
- Standard system administration duties including server install, hardening, patch management, vulnerability review, Windows problem resolution, log analysis, etc.
- Provide infrastructure services in Microsoft areas needed: operating system, active directory services, AAD, CA, KMS, LAPS, SCCM, Exchange server
- Assist with monthly reports, and recommendations for Managed Service Clients
- Interface with vendors for technical service and issues
- Attend CAB meetings for major customers
- Stay current with system information, changes, and updates
Qualifications/Experience/Knowledge:
- Diploma/Degree or other equivalent
- At least 5-7 years of support experience
- Technical knowledge of -, Azure AD Connect, Certificate Authentication, Key Management System, Local Administrator Password Solution, Exchange 2013
- Strong Technical knowledge of Windows, Active Directory (AD), System Center Configuration Manager (SCCM)
- Knowledge of IT lifecycle management
- Knowledge of ITSM - Incident Management, Problem Management, Change Management, Asset Management,
- Possess strong problem-solving skills and able to prioritize and manage multiple tasks
- Strong communication skills
- Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
- Able to interact with various levels of internal and external stakeholders both in written and verbal forms
- Demonstrated ability to work in a fast-paced environment
- Works effectively both as a team member and independently
- On site, no hybrid nor remote working arrangement
- We will offer 2 years contract and it is renewable
Added advantages:
- Microsoft certification
- ITIL Certification
