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iCafe Solutions Sdn Bhd

Support Software Junior

iCafe Solutions Sdn Bhd
Early Applicant
  • 4 months ago
  • Be among the first 50 applicants
Exp: 0-2 Years
Perak, Malaysia, Ipoh
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Job Description

Job Responsibility

  • Provide support such as guidance, troubleshooting or consultation to customers on software via phone calls, emails and remote access.
  • Assist in setup, configuration and data migration works to new and existing customers.
  • Follow up unfinished job from time to time both internally and externally to ensure customers inquiries or issues does not left unattended.
  • Collaborate & communicate with internal team to function as a team and meet customer needs.
  • Prepare training materials and online resources for customer reference.
  • To efficiently handle inbound and outbound customer call inquiries.
  • To provide fast and timely solutions to all customer-related problems.
  • To ensure customer satisfaction by providing excellent Customer Services.
  • To be constantly guided by the company's service standards.
  • Effectively manage large numbers of incoming calls
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

Job Requirements

  • Candidate must at least be SPM level and above
  • Required language(s): English, Bahasa Malaysia, Mandarin
  • With own transportation
  • Able to travel for work
  • Possess good telephone etiquette with a smiley voice.
  • Ability to converse in Cantonese will be added advantage.

Job Benefits

  • EPF, SOCSO, EIS and PCB
  • Good working environment
  • Travel allowance
  • Medical claims
  • Company annual trip
  • Training provided
  • Five (5) working days a week, Saturday half day alternately

More Info

Industry:Other

Function:customer service

Job Type:Permanent Job

Date Posted: 26/06/2024

Job ID: 83136481

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About Company

iCafe Solutions Sdn Bhd
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Last Updated: 26-06-2024 09:12:11 PM
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