Key responsibilities:
- Responding to customer inquiries via phone and email in a timely and professional manner.
Providing end-user support for our online booking tool, including troubleshooting technical issues and guiding users through the booking process.- Liaising with internal teams to ensure that customer issues are resolved promptly and effectively.
Ensuring that all customer inquiries and issues are logged and tracked in our ticketing system.
- Providing training to customers as needed to ensure that they can effectively use our online booking tool.
Contributing to the development and improvement of our online booking tool by providing feedback and suggestions based on customer feedback.
Job Requirement:- Fresh graduate are welcome
English
- Basic Phone Communication Skills
Basic IT Can work under pressure
- Self-motivated and able to work independently
Multitasking
Shift: According to market demands:
- Australia: 5 AM - 2 PM or 6 AM - 3 PM
Place: EQ Soft Sdn Bhd, Taman Molek JB
Job Type: Full-time
Pay: Up to RM2,- 00 per month
Benefits: - Flexible schedule
Maternity leave
Schedule:
Supplemental Pay:
Ability to commute/relocate:
* Johor Bahru: Reliably commute or planning to relocate before starting work (Required)
