Support Analyst (POS - Point of sale)

Dear Job applicant

We have an Urgent Opening for Support Analyst(POS - Point of sale) at Optimum Infosolutions (M) Sdn Bhd, at Malaysia location (Work from Office)

This is a work from office (Onsite-Malaysia) opportunity.

Employer: Optimum Infosolutions (M) Sdn Bhd

Client: A reputed E-Commerce company

Requirement: Support Analyst(POS - Point of sale)

Job Location: Malaysia (Work from office)

Job description

Role & Responsibilities

1. Providing technical assistance and troubleshooting support for Point of Sale (POS) systems.
2. Resolving hardware and software issues related to POS systems.
3. Collaborating with vendors or internal IT teams for escalated technical issues.
4. Documenting POS support processes and procedures for future reference.
5. Providing regular updates and communication regarding POS system status and changes.
6. Ensuring smooth POS operations to optimize merchant operation experiences

Essential Experience / Criteria:

1. Able to work in rotating shifts and weekends.

2. Excellent communication and interpersonal skills

3. Structured understanding of operational processes.

4. Start-up attitude willing to work / learn hard to get things done.

5. Independent Worker able to work with minimal supervision while adhering to strict operation SLA.