About ISI Markets:
ISI is a truly international business with over 600+ employees based across 19 locations. We have a proud 30-year history as the leading provider of data, analysis and research on the world's fastest growing and highest potential growth markets.
Our culture is purposed around our people, and we pride ourselves on supporting our employees to be the best they can be. Working for us will mean being part of a supportive environment and great team of professionals.
For more information, please check out our website: www.isimarkets.com.
Responsibilities:
- Provide L2 technical support to users on any application related issues
- Troubleshooting and resolving issues in a timely manner, through detailed investigations of system/application-level logs
- Participate in Incident Management and carry out Root Cause Analysis especially on High Severity incidents
- Collaborate with other teams such as BA/PO & Engineering/IT to resolve any issues raised by users
- Perform regular monitoring and health checks on application to make sure it is running smoothly
- Under strict Governance with proper controls in place, perform data patching activities based on user request while also ensuring data integrity and quality are in place
- Report generation as required by end users
- Documenting support procedures/lessons-learnt which can be used to improve supportability & operability
Requirements:
- Degree in Computer Science/Information Technology/Software Engineering or related IT fields with strong database background is preferred
- Strong experience in MySQL (>2 years) and MongoDB
- Strong analytical and problem-solvingin skills
- Excellent verbal and written communication skills and able to work with teams in different regions and time zones
- Familiarity with Standard Operational Procedures
- Proficiency in Windows and MS office
- Experience in Database Management Tool (added advantage)
- Familiarity with AWS (added advantage)
- Familiarity with Linux (added advantage)
- Experience in Python programming (added advantage)
- Knowledge in Patch Management (added advantage)
- 3-5 years of experience in a similar or closely related role is expected to demonstrate competency
What we offer:
- Great working environment in an international company
- Open and friendly working atmosphere
- Work-life balance
- Hybrid working model of 2 days in the office and 3 days from home
- 4 weeks a year you can work from any location that you choose.
How to apply:
If you are interested in this opportunity, please send your resume in English.
