Supervisor (New Era Malaysia, VivaCity Megamall)

KEY DUTIES / RESPONSIBILTIES:

• Assist Store PIC (Store Manager / Assistant Store Manager) to monitor store operation and retail team members

Responsible for managing outlet keys, compliance on outlet business hour

• Ensure outlets headcount fulfilment

Leading retail team members to drive sales and achieve sales target

• Provide product and customer service training to retail team members regularly

Demonstrate excellent customer service level to team

• Ensure housekeeping is done every day and as when required

Ensure cash float, sales collection and monetary related amount are calculated accurately and stored carefully

• Working closely with Store PIC on store operations, manpower issue and provide improvement solutions if any

Ensure retail team members follow SOP as per according to Management and Retail Operations Department

• Ensure outlet appearance is clean, presentable and all merchandise display follow Visual Merchandising guidelines

Monitoring stock movement and merchandise level in storeroom and raise to Merchandising team when there is insufficient stock

• Monitoring and key in Cap Plan, SCORE and attendance

Make sure CCTV is functional

• Update budget for monthly and annually sales target

Plan and prepare monthly duty roster of retail team members and ensure they follow their working shift as planned

• Perform stock take activity for stores and responsible for stock loss if any

Assist team with any other projects on an as needed basis

• Perform any ad-hoc action assigned by the Management

Coaching Sales Associate team.

JOB REQUIREMENTS:

• Candidate must possess at least a SPM

At least 2 - 3 year(s) of working experience in the related field is required for this position or equivalent retail experience

• Converse well in English and Bahasa Malaysia

Passionate, dynamic and highly motivated individuals who are willing to take initiative and eager to learn

• Positive attitude and able to work in a fast pace working environment

Possess strong leadership quality with excellent customer service and communication skill

• Able to work in shifts, including Saturdays, Sundays and Public Holidays

A strong team player and able to work in fast-paced environment

• Basic proficiency in Microsoft Office

Job Types: Full-time, Permanent

Pay: Up to RM2,

• 00 per month
  
  Benefits:
• Opportunities for promotion

Schedule:

• Rotational shift

Supplemental pay types:

• Commission pay

Overtime pay

Experience:

Sales Associate/Supervisor: 3 years (Required)