Making sure all crew demonstrate friendliness, interest and care towards all customers equally and consistently- Responsible for table visitation to check on customers satisfaction in a very personalized and professional manner consistently
Be responsible, handle / resolve customers complaint promptly and courteously without being defensive
- Responsible for making sure all complaints and feedback are reported to AM or SAM in charge immediately for further action and log onto the log book provided for reference
You are required to provide a written explanation on customers complaint in detail of what happen and action taken to resolve the problem.- Giving written feedback on operational issues arise and ensure that corrective actions are completed by active communication and follow ups
Identify the critical training needs, inclusive of refresher course and work closely with the outlet leaders and consult the training department for advice and support.
- Be responsible and provide on job training and monitoring to all new and existing staff consistently
Responsible to provide training for your outlet Leaders (SC & Supervisor)- Take responsibilities and monitor the performance of the staff, SC and Supervisor in your team. Making sure they adhere to their job scope, standards and SOP
Responsible for checking the work schedule prepared by the outlet leader
- Be responsible for staff welfare
Read, check and log the log book for any updates and follow up- Organizing and supervising (Briefing) to all staff prior to work on daily basis
Ensure all mise-en-place for all sections are ready prior to opening
- Be responsible and making sure that no grouping and staff remain at their station or section assigned at all time during peak period. (Refer to DOs & DONTs in the SOP)
Make sure all staff are well groomed base of SOP consistently- Consistently making sure all food and beverage quality are as per SOP
Strictly adhere and be compliance to the financial control procedures, daily check on cash register, management, safety, accuracy of cash transactions and movement, handling over procedure is practiced consistently, bank-in slip are submitted promptly, and the various critical paperwork identified with managing the outlet effectively like; time sheet, leave application, effective rostering meet the submission datelines.
- Implementing promotional activities and tracking the results, giving feedback on customers comments for improvement
Close supervision on effective inventory management to ensure the stock and stock level have a check and balance, and work closely with the factory to follow up on order placed to ensure timely deliveries- Work closely with AM & SAM and the team to achieve sales target, cost and wastage reduction guidelines, quality of food and service at zero tolerance on variance and pilferage
Effective management of the team to ensure an acceptable standards of staff discipline and professionalism is achieved
- Maintain a high standard of housekeeping in the outlet for OSCA, R&D Visit and QC at all time
Job Types: Full-time, Permanent, Internship
Pay: RM1,
- 00 - RM2,600.00 per month
Benefits: - Maternity leave
Meal allowance Parental leave
Schedule:
Day shift Evening shift
Supplemental pay types:
Overtime pay Tips
Expected Start Date: 06/16/2024
