SUPERVISOR

Role Overview

As a LUSH Supervisor, you support the Store Manager in driving sales, maintaining high standards of store presentation, and fostering a positive work environment. You play a crucial role in leading the team, delivering exceptional customer service, and ensuring that the store upholds LUSHs ethical beliefs and practices. Your responsibilities will blend elements of people management, operational efficiency, and sales support.

• Core Responsibilities

Team Support and Development

• Assist the Store Manager in motivating and developing staff.

Provide daily guidance and feedback to team members to enhance their performance.

• Participate in training staff on customer service, product knowledge, and company policies.

Sales and Operational Support

• Help drive sales and support the achievement of financial targets.

Assist with scheduling, stock management, and cost control to ensure efficient store operations.

• Contribute to maintaining a high standard of store presentation and cleanliness.

Customer Experience

• Lead by example in delivering outstanding customer service.

Observe and support customer interactions on the shop floor to ensure a 5-star experience.

• Your Team

Communication and Leadership

• Facilitate effective communication among staff, both on and off the shop floor.

Support the Store Manager in delegating tasks and managing the team.

• Provide coaching and feedback to help team members improve their skills and knowledge.

Supportive Environment

• Encourage a respectful and supportive workplace culture.

Assist in creating a fun and dynamic atmosphere within the store.

• Your Business

Sales and Performance

• Support the Store Manager in analyzing sales performance and understanding business drivers.

Help implement plans to improve sales results and meet financial goals.

Store Maintenance Ensure the store is clean, well-merchandised, and that stock is fresh.

• Assist with maintaining back-of-house areas to be safe and organized.

Compliance and Procedures

• Follow cash handling procedures and ensure adherence to company policies.

Help manage store operations within budgetary constraints.

• Your Leadership

Team Development

• Assist in the development and recruitment of team members.

Support the Store Manager in managing performance and addressing any issues.

Goal Achievement Contribute to achieving store goals and objectives set by the Store Manager.

• Participate in regular reviews and feedback sessions to track progress.

• Your Development

Personal Growth

• Take responsibility for your own development by seeking out learning opportunities and feedback.

Engage with other Supervisors and Managers within the LUSH network to share knowledge and gain new insights.

In this role, your focus will be on supporting the Store Manager, enhancing team performance, and ensuring a high standard of store operations and customer service.

Job Type: Full-time

Pay: From RM3,

• 00 per month
  
  Benefits:
• Dental insurance

Health insurance

• Maternity leave

Opportunities for promotion

• Parental leave

Professional development
Schedule:

• Day shift

Supplemental Pay:

• Commission pay

Application Question(s):

• Do you have previous experience in a customer-facing role If yes, please briefly describe your experience and your approach to delivering exceptional customer service.

Have you ever been responsible for leading or supervising a team If so, describe a situation where you motivated your team and achieved a significant result.

Experience:

Customer service: 1 year (Preferred)