Strategic Partnership Manager

We are seeking a motivated and forward-thinking Strategic Partnership Manager to join our team. In this role, you will be responsible for managing and expanding relationships with our esteemed Financial Institution (FI) clients, spanning the realms of payment, marketing, and user growth solutions. As the Strategic Partners Relationship Manager, you will collaborate closely with our Business Development team to identify opportunities for upselling and cross-selling innovative solutions, fostering enduring partnerships, and driving mutually beneficial cooperation across diverse user cases.

Responsibilities:

Relationship Cultivation: Cultivate robust, long-term relationships with our FI clients, comprising e-wallets, commercial banks, and other financial entities. Grasp their distinct business needs, challenges, and objectives within the payment, marketing and user growth solutions landscape

Multi-Solution Growth Strategy: Collaborate with BD team to discern upsell and cross-sell prospects within existing FI client accounts. Conduct meticulous analysis of client portfolios to proactively identify growth potential and devise bespoke solutions across payment and marketing domains

Innovation and Solution Presentation: Craft and deliver captivating presentations, product demonstrations, and proposals to FI clients, showcasing the extraordinary value and benefits of our integrated payment and marketing solutions

Tailored Needs Assessment: Conduct comprehensive needs assessments for each FI client, delving into their unique payment processing requisites, marketing objectives, compliance imperatives, and technological preferences

Collaborative Contract Negotiation: Lead purposeful and collaborative contract negotiations with FI clients, forging mutually beneficial terms while upholding industry regulations and best practices.

Elevated Customer Support: Provide elite customer support to FI clients, formulating regular reviews, catering to inquiries, troubleshooting complexities, and ensuring complete satisfaction

Industry Insight and Expertise: Stay at the forefront of payment and marketing industry developments, encompassing cutting-edge technologies, regulatory transformations, and competitor dynamics. Leverage your expertise to offer strategic advice to FI clients

Revenue Forecasting Excellence: Engage in astute monitoring and analysing account performance, payment processing volumes, marketing campaign effectiveness, and revenue trends for each FI client. Deliver regular updates and precise revenue forecasts to the management team

Solution-Focused Issue Resolution: Collaborate seamlessly with internal teams, such as Product team, Tech team, etc., to proactively address and resolve any client concerns or technical intricacies

CRM Empowerment: Harness the power of our CRM system to maintain meticulous records of all client interactions, sales endeavours, and progress, empowering data-driven decision-making

Requirements:

Bachelor's degree in Business Administration, Finance, or a related field

Minimum of 5 years of working experience, 2 years in related industry preferably

Demonstrated success as a Strategic Partnership Manager, preferably within the payment and marketing solutions industries, focusing on servicing Financial Institutions

Profound comprehension of payment processing systems, cutting-edge marketing technologies, and compliance standards applicable to FIs

Proven track record of exceptional business development skills and exceeding sales targets across diverse solutions

Exceptional communication and interpersonal finesse to foster strong relationships with FI clients

Analytical acumen, proficiently interpreting data to provide valuable insights to clients across payment and marketing domains

Self-motivated and forward-thinking, employing proactive strategies in relationship-building and problem-solving

Collaborative spirit, thriving in cross-functional cooperation with internal teams

Thrive in challenging situation

Proficient in English and Mandarin to communicate with our Mandarin-speaking stakeholders