Company Description
LVMH Beauty Division has been created few years ago to support each Perfumes and Cosmetic Houses development.
Total 15 houses including prestigious one as Perfumes Christian Dior, Guerlain, Givenchy.
In this LVMH Beauty Division, a dedicated team to Travel Retail business, has been assigned to develop and to bring to Travel Retail customers a unique client experience with each one of our Maisons DNA.
All Houses are driven by the same values: a quest for excellence, creativity, innovation, and perfect mastery of their image.
LVMH Beauty division to support Houses business development is implementing new IT tools to follow key business KPIs at Retail, sell out, sell in and P&L levels.
Job Description
MISSION AND RESPONSIBILITIES:
You are the Guerlain Ambassador. You will lead and develop the store team through inspiring hands-on management and coaching. You will manage and coach your team to building sustainable client relationships, ensuring that every client is treated according to Guerlain standards. You will strive to identify business opportunities and implement the related actions in order to ensure the achievement of your store's goals. You will be directly accountable for developing the business and monitoring your store's operations and budget.
TEAM MANAGEMENT AND DEVELOPMENT:
Develop team members to ensure they deliver the Guerlain service to every client, through demonstrating and modelling the Dare to Be program. Support them with consistent coaching, identify their development and training needs, and those of their team, partner with the Team Coach Trainer to tailor individual action plans.
Identify, recruit and develop talents, secure succession plans.
Organize the team in an efficient manner according to business needs and delegate responsibility.
Translate strategic and business goals into concrete and individual actions and objectives.
Set achievable yet challenging team and individual targets for the store; assess monitor and manage performance to ensure these goals are achieved.
Manage and motivate the team to drive the business; create a positive work environment, empower the team, encourage innovative solutions.
CLIENT AND BUSINESS DEVELOPMENT:
Ensure achievements of monthly Boutique sales targets set by RM.
Plan and disseminate targets to team members and monitor daily/weekly their achievement rate.
Monitor Retail KPI of each team member and work towards increasing each component with RM input.
Lead and develop the business of the store, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders.
Maximize the potential of all products categories and universes carried in the store, capitalizing on all available support (visual merchandising, training, clienteling, events etc.) and fostering synergies between categories.
Build a loyal Clientele, leveraging all clienteling tools.
Establish a client-centric mindset in store to ensure the highest level of customer experience and achieve Client repurchase objectives.
Be the voice of the store in your country by understanding business and local market to suggest actions and recommendations.
Be aware of the competitive landscape and market trends.
Role model on Selling and Floor Management
Lead by example on the floor, understood the Client's needs, identify potential areas of improvement and cultivate a feel for the market trends.
Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support as well as ensuring Guerlain standards are achieved.
Provide consistent and qualitative feedback, coach team members on the spot.
To share monthly replenishment order according to present/future business needs to RM for approval.
To manage tester replenishment order according to current SOH and future needs.
To review on a monthly basis counter needs such as; Arts of Gifting, Blotters etc. and share to SRM consolidated order.
To monitor SOH at counter level with the support of SRM and Commercial Executive.
Review all team members commissions and incentives on monthly basis share to RM for approval.
Qualifications
Your skills and experience
Leadership Excellence: Uphold and model the highest professional standards, demonstrating unwavering commitment and passion for the Guerlain brand, while inspiring your team to do the same.
Dynamic Management Skills: Efficiently manage the boutique in a fast-paced, collaborative environment, ensuring smooth operations and team synergy.
Client Relationship Development: Lead the effort in fostering deep, meaningful client relationships, enhancing client experience, and expanding the client network.
Industry Acumen: Stay ahead of the curve by keeping informed about the latest trends and innovations in the beauty world, integrating this knowledge into boutique strategies.
Innovative Approach and Continuous Learning: Encourage and implement innovative strategies within the boutique, while promoting a culture of continuous learning and skill development among your team.
