Job Description
Operation
To carry out day to day operations and improve retails performance in term of sales revenue, cost control, customers awareness and staff development
To lead & assist Branch Head in manage and prevail retail operation functions and performances; involving duties in shop assistant, opening and closing of shop, cash handling of daily sales, merchandising restocking, administration, and stock receipt reports as well in sales reports
Assist in controlling outlets operating expenses and billings
Communicate and coordinate with other departments and PICs in ensuring the smooth execution and high level of quality for all operation activities of outlet
Identifies, recommends, and implements systems to minimize loss of merchandise, money, or company assets and reports to relevant person in charge
Ensure & improve staff performance & productivity
Sales and Marketing
Assist in monitoring outlets sales performance and drive the team to achieve the sales target
Ensure pricing and display of merchandise items are correctly label and up to Companys standard practice
Inventory
Monitor and handling of housekeeping and the ordering process of retails stocks
Planning, coordination, recording and process control of incoming & outgoing stock; including preparation of stock report, stock conditions and expiry details
Team Management
Ensure sufficient manpower for retail by working actively alongside with HR on recruitment
Scheduling and planning for sufficient manpower for daily operation
Oversee the staffs activities and work performance within their assigned area
Assist in providing on-the job training for new and existing staff as required
Customer Service
Ensure high levels of customer satisfaction through excellent services; mastering product knowledge; actively involved in handling customers enquiries, complaints and issues
Provide solution to customers
Administration & Ad-hoc
Ensure compliance with Companys policies and operational guidelines
Report to Branch Head or Management on progress and issues
To ensure good housekeeping, cleanliness, tidiness and effective display of merchandise and outlet as a whole
Requirements
Diploma/Bachelor's degree in Business, Retail Management, or a related field.
At least 5 years of working experience in the related field is required. Proven experience in team management, retail sales and operations, with a focus on achieving sales targets and maximizing profitability.
Required language(s): Bahasa Malaysia & English. Mandarin speaker will be added advantage.
Strong leadership, communication, and interpersonal skills.
Analytical mindset with proficiency in data analysis and reporting.
Willing to work 6 days per weeks and able to work on weekend & Public Holidays.
Possess own transport and willing to travel in Klang Valley and outstation if required.
Job Type: Full-time
Pay: RM2,
- 00 - RM4,000.00 per month
Supplemental pay types: - Commission pay
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Sales: 5 years (Preferred)
Willingness to travel:
* 25% (Preferred)
