Handling inbound & outbound calls, Email, and Live Chat pertaining to customer general inquiries, complaints, comments, feedbacks and other raising issue related the companyâs services.
Assist Service Mailbox enquiries and replies.
Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases
Handle Product, sales & promotion enquiries on Printers, Cameras, Scanners, Projectors and other products
Help customer with basic âhow toâ guides
Enquires on eShop Web Portal online purchase and delivery matters
Assisting customer to registering product warranty online
Job Requirements
Applicants with SPM level qualification and above are welcome
Proficient in Mandarin & English & BM required for this role (Read, speak, type)
Have no issue to work on Rotational shift (Monday â Friday: 7:30am â 6pm & Saturday: 9am â 1pm)
Sunday Fixed Offday
Willing to commit on 4.5 / 5 days work per week (including Saturday and Public Holidays)
Able to start working on 23 October 2024
Have no issue to be fully work based at Petaling Jaya, Selangor Office
Job Benefits
Monthly Salary: RM3,000 Basic Salary + up to RM200 KPI Allowance
EPF and SOCSO
12 Annual Leave & 14 Medical Leave
FREE Shuttle Service (Subang Jaya Komuter 7.45am â 10.15pm and Ara Damansara LRT 8.15am â 9.30pm)
NO Night shift
Office location is reachable by LRT
Career Advancement Program
Well established Cafeteria with variety of food choices
