Primary Details
Time Type: Full time
Worker Type: Employee
To assist in the development and management of a profitable agency business portfolio within the Companys guideline and delegated authorities.
Primary Responsibilities
Responsible to support agency servicing and business performance of channels i.e. Agencies all classes.
Enabling our channels i.e. Agencies to provide valuable service and continuously enhance customer relationship
Build customer loyalty aligned with our QBE value proposition
This role has P&L responsibility for the channel i.e. Agency, which includes all associated tasks and activities for strategy, growth, profitability, business planning, performance management, people management etc.
Ensure compliance with Insurance Authoritys regulations & requirements
Support best practice and continuous improvement in relation to training, compliance, and practice management in conjunction with internal stakeholders
Ensure all personal accreditation levels and compliance requirements are adhered to
Underwrite new business and renewals for selected product(s), providing quotes in a timely and professional manner in line with agreed service standards.
Support the local compliance requirements
Establish and develop relationships and promote company image with key clients
Monitor client and market requirements and client feedback by conducting client calls / visits
Provide administrative support to the Distribution Team
Learn about new products and understand commission structures for each product in order to enhance the relationships with clients
Provide product expertise to intermediaries on the range of products offered
Monitor and review ones own performance against individual sales targets
Key Performance Indicator on Agents development and management - Increase distribution force, Adoption % of digital technology by agents, Agents engagement and performance management including motivate top agents and PIP poor agents, Working with internal stakeholders to maintain service and achieve high NPS
Key Performance Indicator on Growth & Profitability - GWP and New business % year-on-year growth, Working with underwriting team to achieve targeted NCOR % in Agents, Manage and improve Agents debtors and commission ratio
Preferred Competencies/Skills
Pro-active, self-motivated and a good team player
Customer-oriented with excellent interpersonal and presentation skills
Ability to deliver on agreed business targets
Proficient in MS Word, Excel and PowerPoint
Preferred Education Specifics
Tertiary graduate with professional qualifications in insurance or related disciplines
Preferred Experience
At least 1-3 years relevant work experience in agency service and business development at supervisory level
Preferred Knowledge
Sound insurance product knowledge and underwriting skills
QBE Cultural DNA
Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
We are customer-focused
We are technical experts
We are inclusive
We are fast-paced
We are courageous
We are accountable
We are a team
All employees are expected to adhere to QBEs Code of Ethics and Conduct and apply sound risk management practices
US Only - Disclaimer
To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Global Disclaimer
The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employees normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
How to Apply:
To submit your application, click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
